What "consent" means here
Consent means you decide. Before anything happens, we explain it in plain language, and you choose whether to go ahead. You can ask questions, take your time, or say no — and you can change your mind later. Nothing is hidden in fine print.
What we ask for, and why
We only ask for information we genuinely need to help you — like how to contact you, and enough about your situation to offer the right support. If we ever ask for something more sensitive (like health information), it's because it's necessary for your care, and we'll explain why.
What we do with it
- We use it to respond to you and provide the support you've asked for.
- We keep it private and confidential.
- We don't sell it, and we don't use it to advertise to you.
The choices that stay yours
- You can ask what information we hold about you, and ask us to correct it.
- You can decline something, and we'll record that too.
- You can have a support person help you understand and decide.
A note on confidentiality. Conversations with a counsellor are private. There
are a few limits — for example, where there's a serious risk of harm, or the law requires it —
and these are always explained to you up front.
Read the full policy
This is a plain-language summary. For the complete detail — including how we store information and how to raise a concern — see the ParkSyde Privacy Policy.
ParkSyde is not a crisis service. If you need to talk to someone right away, call
Lifeline 13 11 14, 13YARN 13 92 76, or
000 in an emergency.